About Nexinfo:
NexInfo is a premier consulting firm founded in 1999. We have been in business for 25+ years and work with clients of all sizes to achieve ‘Operational Excellence’ using a blend of knowledge in both Business Processes and Software Consulting. We offer implementation and managed services for businesses across many industries including Manufacturing, Pharmaceuticals, Biotech, Medical Devices, Industrial Automation, Automobile Industry, and many more. We have a global footprint across North America, Europe, and Asia with most clients distributed across North America with a team size of 300+ employees and our headquarters in California, USA.
Skill Competencies
- 5–10 years of experience implementing enterprise software systems, with hands-on involvement in data transformation, system validation, and migration activities
- Proficient in advanced Microsoft Excel functions; familiarity with database systems is an added advantage
- Skilled in leveraging tools or scripts for data management and transformation during customer onboarding
- Demonstrated ability to innovate and build utilities to streamline and optimize the migration process
- Extensive experience in data mapping and migration practices
- Ability to define and execute quality control checks to ensure data integrity during legacy-to-system transitions
- Strong technical foundation with a technology-oriented mindset
- Excellent analytical, logical reasoning, and problem-solving capabilities
- Outstanding verbal and written communication skills
- Comfortable working in dynamic, fast-paced environments and managing multiple projects simultaneously
Key Responsibilities
- Configure solutions to align with customer business processes and operational requirements
- Design and implement proof-of-concept and pilot solutions for high-priority and large-scale customers to ensure successful adoption
- Perform data extraction, transformation, and loading (ETL) across platforms
- Identify and mitigate major project risks and uncertainties through proactive planning
- Respond promptly to customer concerns to drive satisfaction and long-term value
- Stay current with product updates, business workflows, sales strategies, and industry trends
- Develop expertise in data migration tools and legacy system data structures to enhance onboarding efficiency
- Maintain thorough documentation and adhere to internal processes to support successful product implementations
- Meet service level agreements (SLAs) and performance metrics in line with organizational objectives
- Collaborate with internal teams to deliver on customer requirements while managing expectations effectively
- Work cross-functionally with Zenoti teams to ensure smooth go-lives for customers on the Zenoti platform
- Review client business processes and recommend best practices for configuration and usage within Zenoti
- Accurately load customer data, including services, menus, and memberships, into the system to support software adoption
- Conduct training sessions for customers across various modules of the Zenoti software
- Provide ongoing support during the initial post-go-live phase to ensure a smooth transition and user adoption
Seniority level: Expertise
Employment type: Full time
Work location: Chennai
